Your bag may have been inspected.
As part of the security screening process, your checked or carry-on baggage may have been opened and physically inspected. If an item was lost or damaged during screening, this center is where you begin a claim.
What the Notice of Inspection means
If you found a printed Notice of Inspection inside your baggage, it carries a unique tracking identifier. That identifier contains no personal information — it simply links your inspection event to a record in our system so a claim can be matched to it.
Look up an inspection notice
Enter the identifier from your printed notice to confirm it is on record before filing. This is optional — you may file a claim without it.
How to file a claim
Filing takes a few minutes. Here's what to have ready and what happens after you submit.
Gather your details
Have your Notice of Inspection identifier (if one was left in your bag), the airport and approximate date, and any receipts, photos, or documentation of the loss or injury.
Complete the claim form
Enter your contact information and the incident details, then itemize each piece of luggage and its contents. Amounts total automatically.
Certify and submit
Confirm the information is accurate and submit. You will receive a temporary reference number on screen — save it to check status or file an appeal later.
Await your determination
RMPS reviews every claim and issues a written acceptance, settlement offer, or denial within 60 days of receipt.
File a claim
Complete this form to begin a claim for property loss or damage, personal injury, or wrongful death connected to the screening process. All fields marked with * are required. New to this? See How to File first.
Claim received
Your claim has been submitted. Save the temporary reference below — use it for any follow-up until your official claim number is issued.
A confirmation has been directed to the email you provided. For questions, call 719-212-9626 or email Claims@rmpsllc.com.
Check the status of a claim
Enter your claim number along with the email or last name used on the claim. Both are required, so no one else can view your claim with the number alone.
How a claim moves through review
| Stage | What happens | Status shown |
|---|---|---|
| Received | Claim logged and assigned a reference number. | Received |
| Under review | Facts investigated; documentation reviewed; TSA CMB/OCC coordination where required. | Under Review |
| Determination | Written acceptance, settlement offer, or denial issued. | Accepted / Denied |
Types of claims we handle
Each category follows its own investigation and handling procedure. Select any card below to begin a claim with that type already filled in.
Lost or missing property
Items that did not return to you after screening, or that went missing during baggage handling. Provide a description, estimated value, and any receipts or photos you have.
Start this claim →Damaged property
Items physically damaged during inspection or handling — luggage, locks, electronics, fragile goods. Document the condition before and after where possible.
Start this claim →Personal injury
Bodily injury alleged to have occurred during the screening process. Medical records and a description of the circumstances support these claims.
Start this claim →Wrongful death
Claims brought on behalf of a decedent. These are escalated and handled with priority review and appropriate legal coordination.
Start this claim →What helps your claim
- Your Notice of Inspection identifier, if one was left in your bag
- Receipts, photos, or appraisals establishing value
- The airport, approximate date, and time of the incident
- For injury claims: medical documentation
- For wrongful death: documentation of legal standing to file
Appeal a determination
If your claim is denied or you disagree with a settlement offer, you may request reconsideration. Every claimant is entitled to this review.
Request reconsideration
Contact us within the window stated in your determination letter, referencing your claim number and the reason for appeal.
Independent internal review
Your claim is re-examined by a reviewer who was not part of the original determination, along with any new evidence you provide.
Final written decision
You receive a written outcome of the reconsideration, including the basis for the decision.
Reach the claims center
Use any of the channels below to file, ask about, or follow up on a claim. This center is the official public claims portal referenced on the TSA CMB and SPP websites.
Attn: Claims
2020 North Academy Blvd, Suite 208
Colorado Springs, CO 80909
Hours & response
Claims submitted through this portal are logged immediately and receive a reference number on submission. Phone and email inquiries are answered during standard business hours. All claims receive a written determination within 60 days.